NPS Blog

Paying it forward to customers

Companies can and should contribute to positive experiences in the world, and it’s good business practice to do so. The trickier question is how to foster a culture that achieves these aims without seeming cloying or artificial.

We all know the Golden Rule—treat others as you would want to be treated. But what does it take to get your employees to consistently live up to this standard and genuinely care about your customers? I look at this issue in my latest blog post on LinkedIn.

Read the post here: Can a Company Pay It Forward

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