NPS Blog

To improve it, start by measuring it

best-advice-fred-reichheld-linkedin-220x207One of the best pieces of advice I ever received came from my uncle, a world-class physicist who later became a business executive. My uncle and his wife graciously took me in for seven years while I was a student and just starting out in my career. He liked to remind me that until you can measure something, it’s hard to get better at that thing. Learning (and most of science) depends on reliable measurement.

My latest post on LinkedIn looks at the importance of measuring relationships and interactions.

Read the post here: It’s All Lip Service Until You Measure It

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