NPS Blog

Customers have been talking, and companies are finally listening

customers-are-listening-220x207Companies across all industries are seeing the benefits of loyalty and trying harder than ever to foster a dialogue with customers. And best of all, companies are listening.

Sure, not a week goes by without some bizarre story of a poorly handled service call that leaves a customer irate or in tears, but overall, companies are getting better at listening to their customers. Perhaps the rise of crowdsourcing or social media or the wider use of simple customer service metrics is behind this delightful trend. 

In my latest post on LinkedIn, I look at companies that have made feedback to central to their operations.

Read the post: Customers Have Been Talking, and Companies Are Finally Listening

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