NPS Blog

Monthly Archives: September 2016

Podcast: Finding the Road to Authenticity at Lyft

Ride-hailing companies disrupted the traditional taxi and limo industry by offering unprecedented convenience. But less has been said about the customer experience at these fast-growing companies, which typically allow customers and drivers to rate their interactions. After all, these companies … Continue reading

Podcast Shorts: The Essential Role of the Customer Advocacy Office

A company needs more than a CEO’s support to get the most out of the Net Promoter System. That’s why some companies set up a customer advocacy office, or CAO, that focuses on learning about—and improving—the customer experience. A customer advocacy office … Continue reading