NPS Blog

Podcast: What Does It Really Take to Become an Expert?

Anders EricssonThe best companies—loyalty leaders that grow profitably—do things to teach their employees to do their jobs better. In fact, the Net Promoter System was designed to help companies facilitate and accelerate individual learning. The system’s inner loop and huddle play important roles in encouraging feedback and coaching so that employees can serve customers better and contribute to the mission of their organizations.

Some people think that developing deep expertise simply requires time and practice, but there’s more to it.

Psychologist Anders Ericsson, coauthor of the new book Peak: Secrets from the New Science of Expertise, and his team have deconstructed what it takes to become a true expert in a variety of fields. What they’ve discovered can be applied at any company.

You can listen to our conversation on iTunes, Stitcher or through the player below.

One Response to Podcast: What Does It Really Take to Become an Expert?

  1. Great advice here. Three points:
    1. There is a perfect example that proves that just doing something for 10,000 hours does not make you an expert: driving! I have driven hundreds of thousands of miles/kilometers and am still pretty poor at it.
    2. Interestingly, in a different podcast, Ericsson said that Malcolm Gladwell never contacted him in any way when he wrote about the 10,000 hour rule. In response, Gladwell said that the rule was only a tiny part of his book and was surprised by how people reacted.
    3. I think it would be helpful to change the name of “Deliberate practice” to “Assisted practice”, as being assisted is what differentiates it from “Purposeful practice”, usually done alone.