NPS Blog

Monthly Archives: November 2016

Podcast: What Really Motivates People

It’s a question just about every manager wrestles with: How do I get my employees to do what I want them to do? How do I get them to be more empathetic to customers? To take feedback and make meaningful … Continue reading

Podcast: Answering Listeners’ Net Promoter System Questions

The Net Promoter Score is a simple measure, but building a process and culture that results in deep customer relationships can be very complex. In this episode, I answer listeners’ questions on everything from competitive benchmarks to best practices for following up … Continue reading