NPS Blog

Podcast: Answering Listeners’ Net Promoter System Questions

Rob MarkeyThe Net Promoter Score is a simple measure, but building a process and culture that results in deep customer relationships can be very complex. In this episode, I answer listeners’ questions on everything from competitive benchmarks to best practices for following up with customers.

You can listen to the episode on iTunes, Stitcher or through the player below.

Do you have a Net Promoter question? Feel free to tweet it to me to @rgmarkey on Twitter or write it in the comments field below.

One Response to Podcast: Answering Listeners’ Net Promoter System Questions

  1. Outstanding new podcast that clarifies many important points in the Net Promoter System. Cultural differences, how to aggregate (or not) scores across different parts of a company, how to report on relationship surveys, and lots of other great content. So good I had to listen to it a second time right away.