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Podcast: What’s in a Scale? More Questions from Listeners

Rob MarkeyWhy does the Net Promoter scale go from zero to 10? Why is passive not the same as neutral? How do I find a competitive benchmark for my industry?

In this episode of the Net Promoter System Podcast, I answer these and other questions from listeners. You can listen to the episode on iTunes, Stitcher or through the player below.

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