NPS Blog

Podcast Short: Going Beyond Statistics

NPS Podcast ShortWhen it comes to surveys and statistics, it’s easy to get mired in models and analysis. Perhaps you have a rich tranche of customer data and you know you’ll find a critical new insight if you could devote a team to crunching the numbers. This kind of thinking rarely leads to long-term change because it’s missing a critical element: immediate action.

In this short podcast episode, Fred Reichheld and I discuss how the Net Promoter System goes beyond statistics to inspire action. You can listen to it on iTunes, Stitcher or through the player below.

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