NPS Blog

Monthly Archives: July 2017

Podcast: Going to Extremes for Customers, with Sarah Robb O’Hagan

When faced with a scrappy challenger, it’s not hard for established brands to lose sight of their core customers, especially if they’re in a highly competitive market. These situations can arise when an established brand starts to lose market share to … Continue reading

Podcast: Tackling Net Promoter Questions from Practitioners on LinkedIn, with Maurice FitzGerald

What if a company wants to adopt the Net Promoter System, but lacks the resources and time to fully implement each aspect of the framework? Is it better to do something rather than nothing? In this episode, Maurice FitzGerald, the … Continue reading