NPS Blog

Monthly Archives: September 2017

Why Response Rates Matter: A Podcast Q&A with Maurice FitzGerald

The statistical validity of the Net Promoter Score depends on response rates; the higher the rate, the greater the accuracy. Low response rates can easily undermine a company’s Net Promoter System, causing leaders to overlook burgeoning problems or wrongly assume … Continue reading

Podcast: How Rent the Runway Makes a Statement with Style—and Service

People feel good when they look good—it doesn’t take a fashion expert to tell you that. But that feeling compounds when you make it easy for people to access clothing that’s unique, fits well and suits the occasion. That’s the … Continue reading