NPS Blog

Monthly Archives: January 2014

The oldest, best measure of customer happiness

This article originally appeared on LinkedIn.  Customer service was simpler in the era before big box chains and online shopping. Back then, to delight his clients, a business owner simply needed to offer fair prices, convenient hours and honest advice. … Continue reading

Don’t sit on customer feedback

This article originally appeared on HBR.org.  When you are driving a car, you get a steady stream of feedback from the road, from other drivers, from the dashboard gauges, and from the car itself. You know how to interpret the … Continue reading