NPS Blog

Monthly Archives: August 2015

The Net Promoter System Podcast: Looking back on 50 episodes

The Net Promoter System Podcast started as an experiment almost two years ago when I asked my colleague Fred Reichheld if I could record one of our conversations. The experience resulted in a free-flowing conversation about employee engagement and innovation. … Continue reading

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Creating a market of trust and delight at eBay

There’s a line people say to each other so they feel better about exceptionally difficult or painful situations: “What doesn’t kill you makes you stronger.” The idea is that you grow and learn through struggle and challenge—after the pain and … Continue reading

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Keeping doctors engaged amid radical shifts in healthcare

Given how little time your doctor spends with you during an appointment, don’t you want yours to be fully engaged when you’re on the examining table? I know I do. So I had both personal and professional reasons to take … Continue reading

Some surprising ways OpenTable makes the dining experience more satisfying

Finding a good restaurant in an unfamiliar city was no small feat 20 years ago. At the time, it seemed easy: All I needed to do was pick up a copy of the city’s Zagat Restaurant Guide, thumb through different … Continue reading

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