NPS Blog

Monthly Archives: October 2017

The Net Promoter Games People Play: A Podcast Q&A with Maurice FitzGerald

Begging customers for strong scores. Only seeking feedback from customers who had positive outcomes. Altering contact information to make dissatisfied customers hard to reach. When it comes to gaming the Net Promoter System, we’ve seen it all and one thing … Continue reading

Podcast: Unlocking Airbnb’s Culture of Trust, with Aisling Hassell

Airbnb launched 10 years ago when roommates Brian Chesky and Joe Gebbia decided to rent out an air mattress on the floor of their San Francisco living room to make a few extra bucks. Now it’s a $31 billion hospitality … Continue reading