NPS Blog

Monthly Archives: November 2014

The magic of engaged, empowered employees

A couple of weeks ago, I found myself on a marathon shopping trip with my family. We were visiting my son at college. As autumn progressed and temperatures began to drop, he realized that his wardrobe of shorts and t-shirts … Continue reading

Giving a little, but getting a lot in return

In my latest blog post on LinkedIn, I look at two stories of customer service—one that made me shake my head in dismay and one that brought a smile to my face. In the first story, a company creates a … Continue reading

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