NPS Blog

Monthly Archives: February 2017

Podcast Short: Going Beyond Statistics

When it comes to surveys and statistics, it’s easy to get mired in models and analysis. Perhaps you have a rich tranche of customer data and you know you’ll find a critical new insight if you could devote a team … Continue reading

Podcast: Big Lessons in Culture from a Mat Manufacturer

My work brings me in contact with many interesting businesses. But one stood out to me recently, not for what it makes—industrial floor mats—but how it makes them. Millennium Mat has developed a unique culture in which employees make production … Continue reading

Podcast: What Is a Customer Worth?

Large companies tend to focus on traditional financial forecasts—earnings estimates, sales targets and so forth. After all, it’s how the market measures their value and whether they’re worthy of investment. The intense pressures to meet these goals can cause some … Continue reading