NPS Blog

Monthly Archives: October 2011

Profiting from the Golden Rule

The following post originally appeared on the Harvard Business Review Blog Network. Listen in on MBA classes and corporate conferences and you will hear a lot of talk about the need for inspiring missions, ethical behavior and transcendent purpose. And … Continue reading

Engage employees using customer service tactics

The following post originally appeared on the Harvard Business Review Blog Network. Most companies claim they want enthusiastic, engaged employees — and with good reason. Employee engagement and financial performance are connected. A recent study by Aon Hewitt, for example, … Continue reading