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Podcast: Tackling Net Promoter Questions from Practitioners on LinkedIn, with Maurice FitzGerald

maurice-fitzgerald-220x207What if a company wants to adopt the Net Promoter System, but lacks the resources and time to fully implement each aspect of the framework? Is it better to do something rather than nothing?

In this episode, Maurice FitzGerald, the retired vice president of customer experience at HP Software and author of Net Promoter—Implement the System, returns to the podcast. Together, we tackle this question and others submitted by members of the Net Promoter System Forum on LinkedIn, a group for Net Promoter practitioners that Maurice manages.

The Net Promoter System continues to evolve and improve based on the experience of thousands of companies. In this episode, we discuss the latest thinking on critical Net Promoter issues, such as best practices for feedback questions and tactics for collecting deeper feedback from business-to-business companies.

You can listen to our conversation in iTunes, Stitcher or through the player below.

One Response to Podcast: Tackling Net Promoter Questions from Practitioners on LinkedIn, with Maurice FitzGerald

  1. Hi Rob, Maurice,

    very interesting podcast and as you said not enough time to go through all excellent questions
    you got.

    I would extremely appreciate if you could answer to my question related to cultural bias as in HP inc we observed a tipping point* for “Promotion” being lower (8) for Low Scoring cultures typically Western Europe & some countries in Asia.

    Thanks in advance for your time

    Keep on going!

    Vincent Jamin

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