NPS Blog

Podcast Shorts: Huddles in the Net Promoter System

markey-cao-220x207Huddles are short, interactive team meetings, usually 15 to 30 minutes. These regular get-togethers—often daily or weekly—are a critical element of the Net Promoter System.

These meetings might be brief, but they reconnect employees to a company’s core mission. They reinforce their commitment to serve customers better and create more promoters. They also connect the inner loop mechanism to the outer loop and help speed learning.

In this short episode of the Net Promoter System Podcast, I discuss their role in building customer advocacy and engaging employees. You can listen to the episode on iTunes, Stitcher or in the player below.

Read more: The Net Promoter System’s “Huddle”: How Employees Come Together to Focus on Customers and Teamwork

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