NPS Blog

Podcast: Who Makes the Follow-Up Call?

Rob MarkeyDoes the Net Promoter Score gauge a customer’s broader relationship with a company or just the customer’s most recent experience? Or both? Who should make follow-up calls to customers? I discuss these questions and more in this short episode of the Net Promoter System Podcast.

You can listen to the episode on iTunes, Stitcher or through the player below.

One Response to Podcast: Who Makes the Follow-Up Call?

  1. Great insights on who should do the follow-up. Love it.

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