NPS Blog

Tag Archives: Logitech

Great innovation may come from your customers’ crumbs

Do stale bits of toast rain down from your keyboard when you turn it over? Have years of sticky soda spills given some keys a mind of their ownnnnnnnnnnnnnnnnnnnnnnn? For those us who eat lunch at our desks, Logitech has … Continue reading

How Logitech fixed the mouse that roared

Check out this recent presentation from Logitech’s Bernard Gander describing how the company is using NPS to improve the customer experience. Gander focuses on how NPS alerted the company to flaws in its MX 5000 keyboard and mouse—the same Logitech … Continue reading